Cancellation Policy

At present, KALPAK does not provide any facility through this portal to receive customer order requests. However, if order placement is enabled in the future, the following Cancellation Policy shall apply.

• Customers may request cancellation of their order before initiating any payment through the portal.
• If an online payment has already been made, cancellation requests received within 24 hours of the payment and before the item has been shipped will be considered on a case-by-case basis. Such requests may qualify for a full refund, partial refund, or store credit, at the sole discretion of KALPAK. Customers should provide their order number, the reason for cancellation, and any other relevant information when submitting the request.
• Cancellation requests received more than 24 hours after successful payment, as per the invoice generated, will not be accepted by KALPAK.
• KALPAK reserves the right to amend or update this Cancellation Policy from time to time. Any changes will be published on our website, and it is the customer's responsibility to review the policy periodically.