Defective and Incorrect Items Policy

At present, KALPAK does not provide any facility through this portal to receive customer order requests. However, if order placement is enabled in the future, the following Defective & Incorrect Items Policy shall apply.

• If you receive a defective or incorrect item, please contact us using the contact details provided on the KALPAK portal or website within 3 days of receiving the item.
• KALPAK will provide instructions for returning the item and will bear the return shipping charges for sending the defective or incorrect item back to us.
• Upon receipt and verification of the defective or incorrect item, KALPAK may process a full or partial refund or provide a replacement item, as applicable. However, the courier charges for dispatching the replacement item shall be borne by the customer.
• KALPAK reserves the right to update this Defective & Incorrect Items Policy from time to time. Any changes will be published on our website, and customers are responsible for reviewing the policy periodically.